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Frequently Asked Question

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Can I repair a Quick-Step® floor?
Minor damage to the surface (scoring) can be filled with Quick-Step® Fix. Cracks in the floor can be repaired with Quick-Step® Kit. Both products are available in all Quick-Step® designs. The damage can hardly be seen once repaired. More serious damage can be repaired by replacing one or more planks, even in the middle of the floor. This is very easy thanks to the Uniclic(x)® system.

In Which Rooms Can I Install a Quick-Step Laminate Floor?
You can install a Quick-Step laminate floor in all rooms of your home. The recently introduced Quick-Step® "Lagune" range has been specially developed for use in damp rooms such as bathrooms. All Quick-Step® designs have a highly resistant top layer making it ideal for heavy use areas such as kitchens.

Can Quick-Step flooring be installed with an under floor heating system?
Quick-Step® is ideal for under floor heating. The floor is laid with the floating method. It is important that you choose the right Quick-Step® sub-floor.

Can Quick-Step® be laid on top of an existing floor covering?
On the ground level, you must first remove any organic floor covering (carpet, parquet, etc.). Linoleum or vinyl do not have to be removed if you install one of the Quick-Step® levelling underlay floors. On plank floors on the ground level, you must first lay a plastic foil, softboard panels to level the surface and then Quick-Step® Uniclic® underlay on top. Under the plank floor you must have sufficient ventilation in the crawl space.

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On the upper levels you do not have to remove carpets if they are short-pile and stable. However, you need to lay one of the levelling Quick-Step® underlay floors.

Can you install Quick-Step® on stairs?
Yes, with the Quick-Step® stair profiles. The steps of the stairs must be straight and not rounded.

Underlay for Quick-Step®: why - when - which?
The purpose of an underlay floor is to level minor evenness in the sub-floor and provide acoustic (sound) and thermal insulation. To avoid problems caused by rising damp, you must always lay a plastic foil. If you choose a Quick-Step® underlay, the correct moisture barrier is already attached to the underlay.

What is the best laying direction?
From a technical point of view, any direction is possible and you can install the planks lengthwise or width wise. The choice is a personal and aesthetic one. You will obtain the most attractive effect if you lay the floor in the same direction as the main light source and in the same line as the most frequently used door entrance. However, if you have several doors and windows in the room you can choose the direction that facilitates the actual laying.